Lead

Fynd Platform provides users with a comprehensive support toolkit for product-related assistance. This toolkit includes a ticketing system, chatbot support, as well as contact information like phone numbers or email addresses. These resources are designed to streamline and enhance the process of accessing support from Fynd representatives, ensuring a smoother and more efficient experience for users. This resource allow you to fetch all such related information.

Tickets are user escalation events recorded to track and resolve customer queries or problems. They serve as a structured way to manage and prioritize customer inquiries, ensuring timely resolution and maintaining customer satisfaction. Tickets typically include details such as the customer's contact information, description of the issue, and any relevant history or notes. They can be assigned to specific agents, have a status to indicate their progress in the resolution process, and may have a priority level based on the urgency of the issue. This resoure allows you to create, update and view tickets.

Tickets are user escalation events recorded to track and resolve customer queries or problems. Any interactions over the ticket, whether by a support agent or the user who raised the concern, are recorded as a Ticket History Item. This resource allows you to further interact and record such interactions on tickets. Interactions may include adding comments to the ticket or attaching a thread of conversation to interact with an agent.